Refund policy

Exchange & Return Policy

At BEST LUXURY, your satisfaction is our priority. Below, we detail the conditions for managing exchanges and returns in an efficient and transparent manner.

1. Eligible Items for Exchange or Return

For hygiene and health protection reasons, only items from the following categories are eligible for exchange and/or return:

  • T-Shirts
  • Hoodies & Sweatshirts
  • Dresses

Exclusions: We do not accept exchanges or returns for tights, socks, stockings, leggings, face masks, bikinis, swimsuits, or underwear, except in cases of proven manufacturing defects.

2. Acceptance Requirements

To process any request, the product must strictly comply with:

  • Timeframe: Maximum of 14 calendar days after receipt of the order.
  • Condition: The item must be unused, clean, unwashed, and with the original seal intact.
  • Packaging: It must be returned in its original packaging and properly packed.

3. Request Management

Contact our Customer Service before making any shipment:

WhatsApp: +34 625 495 743
Email: info@bestluxury.es
Return Address: Calle Duran i Sors, 6, AT A - 08201 Sabadell (Barcelona), Spain

For Exchanges

Free within mainland Spain. We will arrange a courier for a "hand-to-hand" exchange: hand over the sealed package upon receiving the new one.

For Returns

Free within mainland Spain. After verifying the intact condition of the product, we will refund the amount within a maximum period of 14 days.

4. Claims

It is essential to verify the status of the order upon receipt. If you detect damage or missing items, you must reject the delivery and inform the carrier. For any claim, the order number or invoice will be required.

Identification and Fiscal Data

In compliance with current regulations, please be informed that the website www.bestluxury.es is operated by BEST LUXURY S.L.U. (NIF: B56621626).

  • Fiscal Address: Calle Duran i Sors, 6, AT A, 08201 Sabadell (Barcelona), Spain
  • Registered Office: Rambla de Catalunya, 38, 08007 Barcelona, Spain
  • Commercial Headquarters & Showroom: Avenida Francesc Macià, 30, 08208 Sabadell (Barcelona), Spain
  • Registry Data: Registered in the Mercantile Registry of Barcelona, Tomo 49017, Folio 8, Sección, Hoja 604601, Inscripción 1.